General terms and conditions
The company Musk Collection carries out your orders on the basis of these general terms and conditions (AGB). The terms and conditions in place at the time of your order apply. We do not accept any regulations deviating from these conditions unless they are confirmed by us in writing. The information, drawings, illustrations, technical data, weight, dimension and performance descriptions contained in the documents and on the homepage of Musk Collection are non-binding. Orders placed orally, in writing or electronically by the customer are binding. An order confirmation will be sent by e-mail. Prices are subject to change without notice. Claims for damages due to errors in illustrations, prices or texts or due to late delivery are strictly excluded.
The contents of the contract, all other information, customer service, data information and complaint handling are offered throughout in the German language.
All prices are in CHF and include the statutory VAT. The prices apply to the unpacked goods and do not include shipping costs.
Orders can be placed in writing (shop, mail, fax, letter) or by telephone. You will be informed as soon as possible if there are any obstacles to delivery. You then decide whether you wish two partial deliveries (2 x postage costs) or whether a total delivery should take place.
Delivery conditions within Switzerland
The ordered products are usually delivered within 1 working day, provided that the order is placed until 2pm.
– We deliver by priority delivery (A).
– We charge CHF 8.00 for packaging and shipping costs – if the order value exceeds CHF 50.00, the packaging and shipping costs do not apply.
We only deliver in Switzerland.
Damages in transit
The transport risk is borne by Musk Collection. If goods arrive damaged during transport, please return them to us. In this case, Musk Collection will bear the shipping costs.
Right of return
You can make use of a right of return of 14 days. Please enclose the invoice with the returned goods. The right of return only applies to unused articles in perfect condition.
Retention of title
The goods remain the property of Musk Collection until full payment has been received.
Security and data protection
Your personal data is in safe hands with us. The data will be treated confidentially. See also our data protection section.
Place of performance
Place of performance for all services arising from the contract is the registered office of our company.
The company Musk Collection reserves the right to change the general terms and conditions at any time.